VibePass · Support
Refund Policy
Last updated: October 27, 2026
Our refund policy explains when a ticket purchase may qualify for a refund, how to submit a request, and what to expect after approval.
General policy
All ticket sales on VibePass are final and non-refundable. When you purchase a ticket, you are guaranteed a seat or entry at the event. No refunds will be issued for change of mind, scheduling conflicts, or inability to attend.
Refund exceptions
You may qualify for a refund in the following circumstances.
01 Event cancellation by the organizer
If an event is completely cancelled and not rescheduled, you will receive a full refund automatically within 7 business days. No action is required on your part.
02 Failed transaction
If your payment was deducted from your bank or credit card but you did not receive a ticket confirmation email and the order does not appear in your account, contact support within 14 days. We will verify and refund within 5–10 business days.
03 Event rescheduling
If an event is rescheduled to a new date and you cannot attend, you may request a refund within 14 days of the new date announcement. Refunds are processed within 7 business days.
04 Duplicate purchase
If you accidentally purchased the same ticket twice for the same attendee, contact support within 48 hours. One of the duplicates will be refunded minus a small processing fee.
How to request a refund
Refund requests are reviewed for eligible cases only. Follow these steps to submit yours.
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01
Contact us at [email protected] within the eligible timeframe.
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02
Include your order ID, found in your confirmation email or account.
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Briefly explain the reason for your refund request.
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Our support team will respond within 2–3 business days.
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If approved, refunds are processed to the original payment method within 5–10 business days.
What about ticket transfers?
Instead of requesting a refund, you can transfer your ticket to another person. Log into your account, open My Orders, select the order, and choose Transfer ticket. The recipient will receive a new QR code.
Need help?
For any refund-related questions, contact our support team.
[email protected]We aim to respond within 24 hours on business days.